What happens when I call NYH?
When you phone NYH, you'll be able to speak to someone who cares about your problems. The counselors are all trained - they will listen to you and try to help you.
If you're scared or feel out of control, that's OK. You can tell them. It's their job to listen to you and sometimes to put you in touch with someone who can help you.
Speaking out about problems or talking about your feelings can be really difficult, but it's the right thing to do. Think about how much better you will feel if you can talk about it with someone who understands.
We can suggest who else could help and will describe what would probably happen if you decided to involve them. If you feel too scared or shy to talk to someone else who could help you then, with your permission, NYH will talk to others on your behalf.
Calls to NYH are confidential - you can talk about whatever you want to and we won't tell anyone else, unless you want us to. Your NYH counselor will only take action if they feel it's an emergency.
Can I talk to NYH in Spanish, Creole?
We currently don't offer a full Spanish or Creole speaking counseling service, however, we do have a number of Spanish and Creole speaking counselors at NYH, if one isn't available when you call we can arrange for you to call back to speak to one of them.
What if I can't get through to NYH?
We take a lot of calls from people needing help, and sometimes you might not get through the first time you call. If you don't get through, please keep trying and we will answer your call as soon as we can.